Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders typically take between 5-7 business days to process. After processing, shipping times vary based on your location. For domestic orders, expect delivery within 7-10 business days. International orders may take 10-20 business days. You will receive a confirmation email with tracking information once your order has been shipped.
Creating an account is easy and allows you to track your orders, save your favorite products, and manage your shipping addresses. To create an account, click on the “My Account” link at the top of our website, then click “Register.” Fill in the required information and submit the form. You will receive a confirmation email to verify your account.
If you need to change your shipping address, please contact our customer support team as soon as possible. Changes can only be made if your order has not yet been processed or shipped. You can also update your shipping address directly through your account on our website if the order is still in the “processing” stage.
You can track your order status by logging into your account on our website and navigating to the “Orders” section. Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can also enter your tracking number on our “Track Order” page for real-time updates.
For your security, we do not store your credit card information on file. All transactions are processed securely through our payment gateway provider. If you have any concerns about payment security, please contact our customer support team.
Sales tax is applied to orders based on the shipping address and applicable tax laws. During checkout, any required sales tax will be calculated and displayed before you complete your purchase. If you have any questions about sales tax, please contact our customer support team.
We ship to most countries worldwide. During the checkout process, you can select your country from the drop-down menu. If your country is not listed, please contact our customer support to see if we can accommodate your request.
Depending on the size and nature of your order, your items may be shipped in multiple packages. This is to ensure that they arrive safely and in the best condition. You will receive individual tracking numbers for each package if your order is split into multiple shipments.
If you need to swap an item
Returns and Exchanges
We offer a 30-day return policy for our products. If you are not satisfied with your purchase, you can return it within 30 days of receipt. The items must be in their original condition and packaging. Please contact our customer support to initiate a return. Note that custom or personalized items are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to our error.
If you received the wrong item, we sincerely apologize for the inconvenience. Please contact our customer support team immediately with your order number and details of the incorrect item. We will arrange for the correct item to be shipped to you as soon as possible and provide instructions for returning the wrong item.
We take great care in packaging our products, but if your order arrives damaged, please contact our customer support team immediately. Provide your order number and photos of the damaged item and packaging. We will arrange for a replacement to be sent to you and provide instructions for returning the damaged item.
Once your return is authorized by our customer support team, you will receive instructions on where to send your return. Typically, returns should be mailed to our main warehouse. Please include your order number and a copy of the return authorization email in the package to ensure prompt processing.
For customer support, you can reach us via email at [email protected] or by filling out the contact form on our “Contact Us” page. Our support team is available Monday to Friday, from 9 AM to 5 PM (EST). We aim to respond to all inquiries within 24 hours.
If you entered an incorrect shipping address, please contact our customer support team immediately. If your order has not yet been processed or shipped, we can update the address for you. If the order has already been shipped, we will work with the shipping carrier to try and redirect the package, though this may not always be possible.
If you need to change or cancel your order, please contact our customer support team as soon as possible. Changes and cancellations can only be made if your order has not yet been processed or shipped. Once an order is in the processing or shipping stage, we are unable to make any changes or cancellations.
Yes, we offer pre-orders for certain items that are currently sold out. If an item is available for pre-order, you will see a “Pre-Order” button on the product page. You can place a pre-order just like a regular order, and we will notify you via email once the item is back in stock and ready to ship. Please note the estimated restock date on the product page when placing a pre-order.