Last updated: Tuesday, January 28, 2025
1. Introduction
These Terms and Conditions govern your use of Glowbox Ads and the purchase of products from Glowbox Ads. By accessing our website and placing orders, you agree to these terms.
2. Definitions
- “Company,” “we,” “our,” or “us” refers to Glowbox Ads
- “Products” refers to physical marketing materials including neon boards, lit standing signs, and related items
- “Website” refers to Glowbox Ads
- “You” refers to the customer or user of our website
3. Products and Ordering
3.1 Product Information
- All products are described as accurately as possible
- Colors may vary slightly due to display settings
- We reserve the right to modify product specifications without notice
3.2 Ordering Process
- Orders are subject to availability
- We reserve the right to refuse any order
- Order confirmation does not constitute acceptance
- We will notify you if we cannot fulfill your order
4. Pricing and Payment
4.1 Prices
- All prices are in $ CAD
- Prices include applicable taxes
- Shipping costs are calculated at checkout
- Prices may change without notice
4.2 Payment
- Payment is required before order processing
- We accept Cash, Credit Card, Visa Debit and Other Payment Methods
- All transactions are secure and encrypted
5. Shipping and Delivery
5.1 Shipping Policy
- Delivery times are estimates only
- Shipping costs are calculated based on location and weight
- International shipping may incur additional fees
- Risk passes to you upon delivery
5.2 Inspection and Returns
- Inspect all products upon delivery
- Report damage within 21 days
- Returns must follow our return policy
- Return shipping costs are buyer’s responsibility
6. Custom Orders
6.1 Custom Products
- Custom orders cannot be canceled once production begins
- No returns on custom products unless defective
- Production time varies by product
- Proofs must be approved before production
7. Warranty and Liability
7.1 Product Warranty
- Products include 1 year warranty
- Warranty covers manufacturing defects
- Normal wear and tear not covered
- Improper use voids warranty
7.2 Limitation of Liability
- Our liability is limited to product replacement
- We’re not liable for indirect damages
- Maximum liability is purchase price
- Force majeure applies
8. Intellectual Property
- All content is our intellectual property
- No reproduction without permission
- Product designs are protected
- Trademarks and logos are protected
9. Privacy and Data Protection
- We protect your personal information
- Data collection follows our Privacy Policy
- We comply with data protection laws
- You can request your data
10. Dispute Resolution
10.1 Governing Law
- These terms are governed by Canadian law
- Disputes resolved in Canadian courts
- Mediation before litigation
- Small claims where applicable
10.2 Customer Service
- Contact us first with issues
- We aim to resolve disputes amicably
- Response within 24 hrs
- Keep all communication records
11. Changes to Terms
We may update these terms periodically. Continued use of our website constitutes acceptance of new terms.
12. Contact Information
Glowbox Ads
Email: [email protected]
Phone: 647-703-4253
Address: Based in North York, Ontario
